Skip to main content

Frequently asked questions

What can we help you with?

Answers to the questions we get most often about developing, manufacturing and delivering a custom plush toy.

Question not covered here?

We are happy to help.

Process

8
  • Custom plush toys suit theme parks, holiday parks, campsites, hotels, sports clubs, brands and organisations that want to offer their mascot or character as a physical product.

  • We develop a custom plush toy entirely from your own design: a mascot, a logo, an illustration or an idea that does not exist yet.

    There is no standard model. Shape, colours, materials, clothing and details are all matched to your brief and your brand identity.

  • Through "Start your plush project" you upload your design, choose the size and quantity, and tell us what you need.

    You immediately receive a preview of how your design could look as a plush toy. A no-obligation price indication follows within 48 hours.

  • A plush project runs through eight steps.

    1. You request a price indication with your design, the size and the quantity.
    2. Once you approve it, we start the sampling stage.
    3. We translate the design into pattern pieces and fabric choices and have a sample made.
    4. That physical sample is sent to you, so you can judge quality, finish and character in your own hands.
    5. You sign it off with a Sample Approval Form. That sample is then the production reference.
    6. After the deposit, production of the full run begins.
    7. Two or three plush toys from the production batch are tested by an independent testing institute, under our own control. You receive the test report.
    8. We inspect, ship and deliver.
  • No. The preview you receive straight away is an impression. It gives a first sense of how your design could work as a plush toy and is explicitly not a final design.

    The real product is settled in the physical sample, which you assess and approve before anything goes into production.

  • Then we change it. Revisions are part of the sampling stage: we work through your comments until the design matches what you expected.

    Only once you are happy do you sign the Sample Approval Form and production starts. Nothing ever goes into production that you are not behind.

  • No. A sketch, a photograph or a rough description is enough to begin. We translate that into a design that can actually be manufactured, without losing the character.

    If you already have a mascot or a brand identity, we work within it. If you only have an idea, we help you think through shape, pose and expression.

  • One dedicated contact, from first sketch to delivery. No ticketing system and no rotating account managers.

    That same person keeps you informed about progress, production status and delivery times without you having to chase it.

Ready to have your own mascot made?

Question answered? Upload your design and get a no-obligation price indication within 48 hours.

Get a price indication
  • One dedicated contact
  • Answer within 48 hours
  • Physical sample before production
  • No-obligation price indication